Privacy notice
Last updated on 21 June 2018
Scope
You are visiting the website of Recticel NV/SA, registered in Belgium at Bourgetlaan 42 Avenue du Bourget, 1130 Brussels, registered under number 0405666668 (further: “Recticel”).
By visiting this website, you acknowledge that you have read and understood this privacy notice.
This notice concerns personal data which Recticel collects and uses.
Recticel is committed to comply with all applicable data protection laws and regulations. Below, we provide in a nutshell what this means for you.
Below, we provide in a nutshell what this means for you.
Recticel may collect your personal data
Personal data are data which allow us to identify you as an individual, like your name, address, phone number. On the other hand, anonymized data are not personal data because they do not identify you, for example: statistics regarding the number of visitors to our webpages.
You can visit our website without providing any personal data.
Recticel uses your personal data
We limit our processing of personal information to what is necessary for the intended purpose (eg. to fulfill our contractual obligations towards you, to comply with legal obligations…) or for the purpose for which you provided consent (eg. receiving a newsletter, providing you with information you requested…). We do not collect sensitive personal information (as defined by EU Regulation 2016/679) from you without first obtaining your explicit consent.
We may share your information:
- With selected business partners, but only after you have explicitly provided your consent.
- With external service providers who perform certain services on Recticel’s behalf, such as an agency which will deliver your order to your address or which sends out newsletters for us.
We may transfer your data to a Recticel entity or a third party established outside of the EEA. If we do, we implement personal data transfer agreements based on the standard clauses published by the European Commission to protect your personal data.
Your Rights
If you are a resident in the European Economic Area, you have the right to: (a) access your personal data; (b) request rectification of your personal data; (c) request portability of your personal data; (d) request restriction of processing of your personal data; (e) object to the processing of your personal data; (f) request erasure of your personal data; (g) request cancellation of your personal data; and (h) if you have provided your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
If you are a resident in France, you have the additional right to make general or specific arrangements for the storage and communications of you personal data after your death.
To exercise any of your rights, please contact us as set out below in the “Contact” section.
Recticel preserves your data
We will keep and process your personal data for as long as reasonably necessary for the purposes for which we received your personal data, taking into account our possible legal and contractual obligations towards you.
If the legal basis for processing is your explicit consent, we will keep and process your personal data for a maximum period of 2 (two) years. When we provide you the opportunity to unsubscribe, and you choose not to, the period of 2 (two) years is calculated from the date we offered you to unsubscribe.
During the time that we keep your personal data, we will take the technical and organizational measures to ensure an appropriate level of security to protect them.
Links to Third-Party Sites and Social Media
Recticel sites may include links to third party sites. When you use these links, you leave our website. Recticel shall not be held liable for the data processing via a third party site. We encourage you to read the privacy policy of every site you visit.
Recticel uses cookies. What does this entail ?
What is a Cookie?
A cookie is a small file that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. It helps to navigate from page to page on a website, provide secure connections, and remembers preferences from a previous visit, when you return.
Below, we explain the function of the different types of cookies you will encounter on our website.
You will find more information regarding cookies on http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm.
Cookies On Our Website
Operational cookies: Recticel uses operational cookies. These are small files placed on your computer or device to help you navigate from page to page on the Recticel website. For example, without such cookies, you would need to provide your language preference every time you switch to a different page on the Recticel website. These cookies are thus essential for easy use of the site.
Non-Operational Cookies: We also use cookies to provide other services or to help us improve our products and services. Some cookies provide us statistics about the number of visitors and the web pages viewed. This information helps us to design more useful content for you. Some of these cookies are third party cookies.
Third Party Cookies: We sometimes use third party cookies, like for Google Analytics (__utma, __utmb, __utmc, __utmz, __utmv) or for Youtube (embedded videos : PREF, VISITOR_INFO1_LIVE, YSC). These are non-operational cookies. If we use them, we will inform you of the purpose of the third party cookies and request your consent to store them.
If we use non-operational cookies, we will request whether you accept our use of cookies. If you do not accept such cookies, some services and functionalities do not work. In particular, this may limit your use of the site and its various features, and reduces our ability to improve our products and services and provide engaging content.
How can you manage the cookies?
Most browsers support cookies, but you can set your browsers to decline them and can delete them whenever you like. You can manage the cookies yourself by adapting your preferences in your browser. The exact process depends on which browser you are using, which can be easily found via your search function on internet.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses non-operational cookies, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . At the request of Recticel, Google will use this information for the purpose of evaluating how the website is used, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not associate your IP address with any other data held by Google. The IP-anonymisation is active on this website. This means that your IP address is truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there.
You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note though that if you do this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: https://tools.google.com/dlpage/gaoptout.
Contact
If you have any questions regarding this website or how we respect your right to privacy, please contact us via mail to Recticel NV/SA - Privacy desk, Bourgetlaan 42 Avenue du Bourget, 1130 Brussels, or via email to dataprotection@recticel.com.
If you do not receive an adequate answer from us, you have the possibility to file a complaint to one of the national supervisory data protection authorities, of which you will find the contact details here: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
Customer, end-consumer, supplier privacy notice
Last updated on 29 June 2018
Scope
This privacy statement applies to Recticel NV/SA, registered in Belgium at Bourgetlaan 42 Avenue du Bourget, 1130 Brussels, registered under number 0405666668, and its subsidiaries and affiliates in the EEA (further: “Recticel”), as listed in our last annual report on our website.
It concerns personal data which Recticel processes in relation to customers, suppliers and prospective and actual end-consumers. For Recticel’s processing of personal data through your visit of our website, we refer to our “Recticel Privacy Notice for Website Visitors”.
Recticel is committed to comply with all applicable data protection laws and regulations.
For which purposes does Recticel process end-consumer, customer or supplier related personal data?
In relation to customers, end-consumers and suppliers, Recticel processes personal data for the purpose of performing activities that form part of our business operations, like :
- Applicable legal or regulatory requirements, or ensuring compliance herewith
- Customer and supplier management
- Order and supply management
- Financial accounting and invoicing
- Providing or requesting information on the products and services Recticel acquires or supplies
- (Direct) marketing
- Research
- Dealing with the enquiries, complaints and requests including on social media of customers, suppliers, our customers’ or suppliers’ business partners and of prospective and actual end-consumers;
- Dispute management
- Public relations and business development
- Risk analysis and due diligence checks relating to the products and services acquired or supplied
- Statistics
- Access control and security
- Protecting our rights and those of our business partners
Which personal data does Recticel process for these purposes?
For these purposes, Recticel may use amongst other:
- Contact data (for example the data typically featuring on name cards such as your name, phone number, e-mail address, your language for communication, your availabilities, your professional field of responsibility)
- History of when and where we meet, and of communications
- Past employment , educational details, publications or postings (for example when relevant for the contemplated partnership between Recticel and the company your work)
- Complaint details
- Lifestyle and social circumstances if you have volunteered such information (for example pastimes, food preferences, birthday)
- Sensitive data for specific, explicit purposes (for example health data for security purposes when you visit certain parts of our premises)
We collect such data when you provide them to us, because other persons provide these data to us (eg. your employer, a third party service provider) or because it is publicly available.
What is the legal ground for processing these data for such purposes?
For these purposes, Recticel may use amongst other:
We use your personal data for the purposes listed above because :
- Recticel is obliged by law or by the order of any court or regulatory authority to process the personal data (eg. keep records for regulatory reporting, providing information to a public body or law enforcement agency)
- Processing of personal data is permitted in order to establish, execute or terminate a contractual relationship (eg. use and keep cv’s of consultants or persons working with a supplier to decide whether to work with them)
- This is necessary for the purposes of pursuing Recticel’s legitimate interests, but only if these interests are not overridden by the interests or fundamental rights and freedoms of the individual. (eg. we may request formal identification before allowing you access to our buildings for safety and security reasons)
- You have given your explicit consent (for the processing of sensitive data or for direct marketing when you are not a customer)
Transfer and sharing of your personal data
We may share your personal data with Recticel affiliates, competent authorities, your employer and/or their advisers, your advisers, or other third parties which reasonably need your personal data for the purposes and on the grounds listed above.
We may transfer your data to a Recticel entity or a third party established outside of the EEA. If we do, we will implement personal data transfer agreements based on the standard clauses published by the European Commission to protect your personal data, or on other adequate protection measures. If you want more information, please contact us as set out below in the “Contact” section.
Your Rights
If you are a resident in the European Economic Area, you have - depending on the situation and the conditions listed in the GDPR - the right to: (a) access your personal data including asking for a copy of it; (b) request rectification of your personal data; (c) request portability of your personal data; (d) request restriction of processing of your personal data; (e) object to the processing of your personal data, in particular with regard to direct marketing; (f) request erasure of your personal data; (g) request cancellation of your personal data; and (h) if you have provided your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
You also have the right to lodge a complaint with the supervisory authority in your home country.
To exercise any of your rights, please contact us as set out below in the “Contact” section.
Recticel preserves your data
We will keep and process your personal data for the longest of following periods: (a) as long as necessary for the purpose for which they are required, (b) the legal or statutory retention period, (c) as long as a litigation or investigation may arise in respect of the relevant activity.
During the time that we keep your personal data, we will take the technical and organizational measures to ensure an appropriate level of security to protect them, including drafting and implementing procedures regarding access control to personal data , physical access control to premises, fire walls, encryption, anti-virus software. We further provide data protection and IT security training to employees.
Contact
If you have any questions regarding this website or how we respect your right to privacy, please contact us via mail to Recticel NV/SA - Privacy desk, Bourgetlaan 42 Avenue du Bourget, 1130 Brussels, or via email to dataprotection@recticel.com.
If you do not receive an adequate answer from us, you have the possibility to file a complaint to one of the national supervisory data protection authorities , of which you will find the contact details here: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm